Refund and Returns Policy

Waverapic Christmas Store Refund and Returns Policy

Effective Date: January 3, 2025

At Waverapic Christmas Store, we are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines the conditions under which refunds, returns, and exchanges are processed. By shopping with us at Waverapic.net or at our physical location at 7 Northampton Rd #APT 3, Amsterdam, NY, 12010, you agree to the terms detailed below.

1. General Return Policy

We offer a 30-day return window for most products. If you are not satisfied with your purchase, you can request a return or exchange under the following conditions:

Items must be unused, undamaged, and in their original packaging with all tags and labels attached.
A valid receipt or proof of purchase is required.
Certain items, such as personalized products, clearance items, and gift cards, are non-refundable unless defective.

To initiate a return, please visit our Returns Portal or contact us at [email protected].

2. Refund Process

If eligible, refunds will be processed as follows:

Refunds will be issued to the original payment method used during purchase.
Refunds typically take 7–10 business days to appear on your account, depending on your financial institution.
Original shipping costs are non-refundable unless the return is due to a product defect or error on our part.

For faster processing, include your order number and reason for the return when contacting us.

3. Exchanges

We are happy to exchange items for a different size, color, or similar product of equal value.

Exchanges must be requested within the 30-day return period.
If the desired replacement is unavailable, you may opt for a refund or store credit.

4. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please notify us within 7 days of receipt:

Email photos of the damaged or incorrect item to [email protected], including your order number and details of the issue.
We will provide a prepaid shipping label for returns and send a replacement or issue a full refund upon verification.

5. Return Shipping

Customers are responsible for the cost of return shipping unless:

The return is due to a defect, damage, or error on our part.
The product was not as described.

For your protection, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

6. Non-Returnable Items

The following items are non-returnable unless defective:

Personalized or customized items (e.g., engraved ornaments, embroidered stockings).
Clearance or final sale items.
Digital products and gift cards.

If you’re unsure about the return eligibility of a product, feel free to contact us before purchase.

7. How to Initiate a Return

Follow these steps to process a return:

Visit our Returns Portal or email [email protected] with your order details.
Provide the reason for return and include any relevant documentation or images.
Await confirmation from our team, who will provide a return authorization and instructions.

8. Store Credit

If you prefer, we can issue store credit instead of a refund. Store credits are valid for 12 months and can be used for online or in-store purchases.

9. Cancellations and Changes to Orders

Cancellations: Orders can be canceled for a full refund if requested before they are shipped. Contact us at [email protected] or (518) 842-1452 as soon as possible.
Changes: If you need to modify your order, such as updating the shipping address, please notify us promptly.

10. Contact Us

For any questions about this policy or assistance with your return or refund:

Phone: (518) 842-1452
Email: [email protected]
Address: 7 Northampton Rd #APT 3, Amsterdam, NY, 12010

Visit Waverapic.net for more details about our services and policies.

Thank you for shopping at Waverapic Christmas Store. We value your trust and look forward to serving you this holiday season!